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Privacy Policy

Last updated: April 2026

1. Introduction

Lenavara (“we,” “us,” or “our”) is committed to protecting the privacy of our users (“you” or “your”). This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website at lenavara.com and use our services.

2. Information We Collect

2.1 Information You Provide

  • Assessment Responses: Health-related information you provide during our eligibility assessment, including weight management goals, medical history, age, and biological sex.
  • Contact Information: Name, email address, phone number, and mailing address if you proceed with a consultation.

2.2 Information Collected Automatically

  • Device & Browser Data: IP address, browser type, operating system, device identifiers, and screen resolution.
  • Usage Data: Pages visited, time spent on pages, click patterns, referring URLs, and navigation paths.
  • Cookies & Tracking Technologies: We use cookies, pixels, and similar technologies to analyse traffic, personalise content, and measure advertising effectiveness. See Section 6 for more details.

3. How We Use Your Information

We use the information we collect to:

  • Determine your preliminary eligibility for medical weight loss services
  • Connect you with independent licensed healthcare providers
  • Improve and optimise our website and services
  • Communicate with you about our services
  • Comply with legal obligations
  • Detect and prevent fraud or abuse

4. How We Share Your Information

We may share your information with:

  • Independent Healthcare Providers: Licensed physicians who may evaluate your eligibility and provide medical services.
  • Service Providers: Companies that help us operate our platform (e.g., hosting, analytics, customer support).
  • Advertising Partners: We may share de-identified or aggregated data with advertising partners to measure campaign performance.
  • Legal Requirements: When required by law, regulation, or legal process.

We do not sell your personal information to third parties.

5. Data Security

We implement industry-standard security measures including encryption in transit (TLS/SSL) and at rest, access controls, and regular security assessments. While no system is 100% secure, we are committed to protecting your information with commercially reasonable safeguards.

6. Cookies & Tracking Technologies

We use the following types of cookies:

  • Essential Cookies: Required for the website to function properly.
  • Analytics Cookies: Help us understand how visitors interact with our website (e.g., Google Analytics).
  • Advertising Cookies: Used to deliver relevant advertisements and measure campaign effectiveness (e.g., Meta Pixel).

You can manage cookie preferences through your browser settings. Note that disabling certain cookies may affect website functionality.

7. Your Rights

Depending on your location, you may have the right to:

  • Access the personal information we hold about you
  • Request correction of inaccurate information
  • Request deletion of your personal information
  • Opt out of the sale of personal information (we do not sell data)
  • Withdraw consent where processing is based on consent

8. California Privacy Rights (CCPA/CPRA)

If you are a California resident, you have additional rights under the California Consumer Privacy Act (CCPA) as amended by the California Privacy Rights Act (CPRA):

  • Right to Know: You may request that we disclose what personal information we have collected, used, disclosed, and sold about you in the preceding 12 months.
  • Right to Delete: You may request that we delete personal information we have collected from you, subject to certain exceptions.
  • Right to Opt-Out: You have the right to opt out of the sale or sharing of your personal information. As noted above, we do not sell your personal information.
  • Right to Non-Discrimination: We will not discriminate against you for exercising your privacy rights.

To exercise these rights, please contact us at support@lenavara.com.

9. Children's Privacy

Our services are not intended for individuals under the age of 18. We do not knowingly collect personal information from children under 18.

10. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of material changes by updating the “Last updated” date at the top of this page.

11. Contact Us

If you have questions about this Privacy Policy or wish to exercise your rights, please contact us at:

Email: support@lenavara.com
Address: Lenavara, 5 Mid Mills, Stanley Mills, Perth, Scotland PH1 4RA, United Kingdom